I can't vouch for Britt's service, but I can say that she has the worst phone manners of any provider I've ever spoken to. I called once to make an appointment with her, and she wanted to verify me. I work at home, and so of course I don't have a business number (not that I'd ever give one out anyway). She freaked out BIG TIME. It was so bizarre and inappropriate that I ended up simply hanging up on her. The flip side was Amanda Manhattan, who also wouldn't see me because I didn't have a business number. She kept me on the phone for about half an hour, chatting away. It was annoying, but she was so sweet natured that I let her ramble on. Kind of like this post.